REFUND & CANCELLATION POLICY

Last Updated: September 28, 2026

At Avorix Realty, we strive to provide high-quality property discovery and connection services. This Refund & Cancellation Policy outlines the terms under which refunds and cancellations may be requested and processed.

Please read this policy carefully before availing any paid services on our platform. By making a payment, you agree to the terms stated below.

Refund Policy

1. General Refund Terms

  • Fees paid for services on Avorix Realty are generally non-refundable unless stated otherwise.
  • All payments are considered final once a service has been activated or delivered.
  • Refund requests must be submitted in writing via email within the specified timeframe.
  • Refunds, if applicable, will be processed to the original payment method only.

Avorix Realty does not facilitate or process refunds for property transactions between buyers and builders. Such disputes must be resolved directly with the respective builder or developer.

2. Eligible Refund Cases

A refund may be considered at our sole discretion in the following situations:

  • Service failure caused directly by Avorix Realty's platform or technical error.
  • Duplicate payment made for the same service due to a technical glitch.
  • Service was not delivered within the committed timeframe and no alternative was offered.
  • Incorrect charges applied due to a billing error on our end.

3. Non-Refundable Cases

Refunds will not be applicable in the following cases:

  • Service has already been activated, delivered, or consumed.
  • User changed their mind after purchase.
  • User failed to use the service within the validity period.
  • Dissatisfaction due to property-related outcomes beyond our control.
  • Request submitted after the eligible refund window has expired.
  • Violation of our Terms of Use leading to account suspension or termination.

4. Refund Processing Time

  • Approved refunds will be processed within 7–10 working days.
  • The refund will be credited to the original payment source (bank account, UPI, card).
  • Processing time may vary depending on your bank or payment provider.
  • You will be notified via email once your refund has been initiated.

Cancellation Policy

5. Service Cancellation by User

  • Users may request cancellation of a service before it has been activated.
  • Once a service is live, delivered, or in progress, cancellation may not be applicable.
  • Cancellation requests must be submitted via email with your order or booking details.
  • Partial cancellations for bundled service packages may not be allowed.

6. Cancellation by Avorix Realty

Avorix Realty reserves the right to cancel a service or booking under the following circumstances:

  • Suspected fraudulent activity or misuse of the platform.
  • Violation of our Terms of Use or platform guidelines.
  • Technical issues that prevent service delivery, in which case a full refund will be issued.
  • Circumstances beyond our reasonable control (force majeure).

7. Property Transaction Disclaimer

  • Avorix Realty is a discovery and connection platform and does not handle property payments directly.
  • Any payment made directly to a builder, developer, or channel partner is governed by their respective refund and cancellation policies.
  • We strongly advise users to review builder-specific terms before making any property booking amount or token payment.
  • Avorix Realty bears no responsibility for refunds related to direct property transactions.

8. How to Request a Refund or Cancellation

To raise a refund or cancellation request, please contact us with the following details:

  • Your registered name and email address
  • Service name and date of purchase
  • Order ID or payment reference number
  • Reason for refund or cancellation request

Send your request to: [email protected]

We will review and respond to your request within 3–5 working days.